Gateway Group One Announces Mobility Assistance Resource System
New software suite to improve efficiency and speed of fulfilling airport requests to assist travelers with reduced mobility
Newark, NJ — January 22, 2009 — Gateway Group One, a leading provider of customer care and security services for some of America’s largest airports, today announced the creation of the Mobility Assistance Resource System (M.A.R.S.), a web-based system designed for use at airports, hospitals, and other large facilities that improves the efficiency of mobility assistance dispatchers. This innovative system provides airport and airline management with tracking, security and reporting features right at their desktop -- features that outpace existing systems. M.A.R.S is designed to improve wheelchair availability, shorten wait times and increase customer comfort.
M.A.R.S. is based on three key elements: operational transparency, intuitive look and feel for system users, and state of the art system security. As a web-based application, M.A.R.S. allows multiple users to easily access the system from multiple locations while using the same interface. This builds greater data consistency and improves management capabilities. M.A.R.S. allows data to be available directly from a standard web browser, ensuring that information can be accessed when needed. The system has been built to allow multi-user access to the system managed through permission-based settings at both the data and function level.
“Maintaining the quality and consistency of services provided to all customers is an enormous challenge at airports and other large dynamic facilities,” said Joanne Paternoster, Chief Customer Experience Officer for Gateway Group One. “This is especially true in light of the significant growth in demand for mobility assistance which requires innovative and creative solutions to minimize delays and aggravation for people. M.A.R.S. improves the efficiency and speed of mobility assistance and helps increase comfort for travelers who are disabled, blind, deaf, or elderly. This system will also be a tremendous benefit for our clients.”
The M.A.R.S. system allows users to manage requests for wheelchairs and escorts, track where individual resources are being used, and even manage personnel shifts and breaks to maximize services during high volume periods. Real-time dashboards and custom reporting help managers track activity and set alerts, providing detailed metrics for analysis. M.A.R.S. has been designed to provide the utmost service to travelers, airlines, and airport operators.
M.A.R.S. will soon begin beta testing at a major international airport. It is scheduled to launch in the first half of 2009.
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About Gateway Group One: Founded in 1979 as Gateway Security, Gateway Group One is the marketing umbrella company made up of three companies: Gateway Frontline Academy, Gateway Security Services and Gateway Frontline Services. Together, the companies provide training, physical security and frontline customer service personnel to some of the largest corporations, healthcare facilities, entertainment venues and transportation hubs in the United States.
Chief Customer Experience Officer